We strive to ensure that every item perfectly complements your home. If it doesn't meet your expectations, we're here to assist you. Our thoughtfully curated products undergo rigorous quality checks before reaching you.

You can return all items except items marked as “No return products” within 30 days of delivery, subject to the following conditions:

· The item must be in its original packaging.

· The item should not have been opened or repackaged.

· The item should not have been installed or used.

After installation, customers have a 7-days to return the installed item, excluding products marked as "No returnable products".

If the product is still within the warranty period, customers can request repair for the same product or its parts. However, damages resulting from usage, incorrect DIY installation, accidents, improper cleaning, natural causes, or negligence will not be eligible for replacement or rectification. We reserve the right to decline refunds once confirmed by our inspection team to ensure fair assessment and resolution.

If the product is not as per the dimension or design on website (color may vary depending on the screen calibrations and resolutions across different displays), customer can claim Replacement / Credit note / Refund if informed within 7 days of purchase.

If the product you receive does not match the dimensions or design as shown on our website, please note that color variations may occur due to screen calibrations and display resolutions. However, if the discrepancy goes beyond that, customers have the option to claim a replacement, credit note, or refund. To be eligible, you must inform us of the issue within 7 days of purchase, ensuring a prompt resolution to your satisfaction.

To ensure a streamlined return process, we only accept return requests through the official channels provided by Danubehome.com or our dedicated mobile app. We kindly request that you submit your return request via the danubehome.com or by using our mobile app.

Customers who choose to receive a credit note instead of a refund to their bank account will be eligible for an additional 5% credit based on the item price. This credit can be used towards future purchases and remains valid for a period of 1 year from the date of issue.

Credit note can be used on products which are sold by Danube only.

How to create return? Please click here.

Once the return is registered, our dedicated quality control team will promptly inspect the product to validate any manufacturing defects. This inspection process typically takes up to 4 working days to ensure a thorough assessment. We prioritize efficient handling to provide a fair resolution and ensure customer satisfaction.

Return requests submitted after the 7-day timeframe will not be accommodated. We kindly request that you initiate the return process within the specified period to ensure prompt assistance and a smooth resolution.

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